Veterans Covert Protection Group
Operations Manager
Pleasanton, California•Full-time
$80,000+ annually
$80,000+ annually
About the Job
Operations Manager
Veterans Covert Protection Group (VCPG)
Location: Pleasanton, California
Employment Type: Full-Time
Compensation: $80,000 Annually
Location: Pleasanton, California
Employment Type: Full-Time
Compensation: $80,000 Annually
About VCPG
Veterans Covert Protection Group (VCPG) is a California-licensed, veteran-owned private security firm providing professional protection services across five core divisions:
- Corporate Security.
- Executive Protection.
- Residential Security.
- Private Event & Venue Security.
We serve clients who require the highest standards of discretion, professionalism, reliability, and operational excellence.
Position Summary
The Operations Manager is responsible for staffing coverage, field performance, and operational execution across all assigned accounts. This position ensures every post is staffed, personnel are deployed as scheduled, and field operations consistently meet company and client expectations.
The Operations Manager works closely with Scheduling, Human Resources, Compliance, and field leadership to proactively address staffing challenges, maintain service quality, and respond to operational issues in real time. This is a hands-on leadership role that requires strong accountability, sound judgment, and the ability to perform effectively in a fast-paced environment.
Key Responsibilities:
- Maintain full staffing coverage across all assigned accounts. No post should remain unfilled without a documented resolution plan.
- Partner with the Scheduling Department to identify and resolve staffing shortages before they impact operations or clients.
- Directly supervise Field Managers, Field Supervisors, Site Supervisors, and Security Officers.
- Conduct routine and unannounced site inspections to ensure compliance with post orders, company standards, and client expectations.
- Respond to field incidents, employee call-offs, operational emergencies, and client concerns as needed.
- Maintain accountability for attendance, performance, professionalism, and conduct across all field personnel.
- Address disciplinary matters promptly and ensure all corrective actions are properly documented.
- Support Human Resources with recruiting, hiring, onboarding, and retention efforts to maintain staffing readiness.
- Build and maintain strong professional relationships with client representatives and key stakeholders.
- Monitor labor utilization, overtime, and staffing costs, escalating budget concerns to the Director of Operations as appropriate.
- Review, approve, and audit incident reports to ensure accuracy, completeness, and compliance with company standards.
- Enforce BSIS regulations, company policies, post orders, and operational procedures.
- Prepare operational reports and maintain accurate personnel, site, and compliance records.
- Assist with emergency staffing needs, including nights, weekends, holidays, and critical coverage situations when necessary.
Qualifications:
Required:
- Valid California Guard Card.
- Minimum of 3–5 years of security operations, account management, or security leadership experience.
- Previous supervisory, field leadership, or operations management experience.
- Demonstrated success managing staffing coverage across multiple sites and personnel teams.
- Strong knowledge of California BSIS regulations and industry best practices.
- Proficiency with Google Workspace and professional report writing.
Preferred:
- Military, law enforcement, or executive protection background.
- Experience managing multiple client accounts in a contract security environment.
- CPR/AED and First Aid certifications.
Skills & Competencies:
- Ability to manage staffing demands and operational challenges in real time.
- Strong leadership presence with a willingness to be actively engaged in field operations.
- Excellent communication and relationship-management skills.
- Sound decision-making abilities under pressure.
- Strong organizational, documentation, and administrative skills.
- High level of accountability, professionalism, and attention to detail.
- Ability to balance client expectations, employee management, and operational priorities.
Reports To:
- President, Veterans Covert Protection Group.
Direct Reports:
- Field Managers.
- Field Supervisors.
- Site Supervisors.
- Security Officers.
Key Internal Partnerships:
- Director of Operations.
- Scheduling Manager.
- Human Resources.
- Compliance Department.
Benefits
- Paid 30-minute meal period.
How to Apply
Interested candidates should submit a resume along with a brief summary of their security management experience, including:
- Number of sites managed.
- Number of personnel supervised.
- Relevant leadership and operational experience.
Qualified candidates who meet the minimum requirements will be contacted for an initial screening interview.
Please do not call the office regarding the status of your application. Due to application volume, only qualified candidates selected for further consideration will be contacted.
Please do not call the office regarding the status of your application. Due to application volume, only qualified candidates selected for further consideration will be contacted.
Veterans are strongly encouraged to apply.