Veterans Covert Protection Group
Operations Manager
Pleasanton, California•Full-time
$77,000+ annually
$77,000+ annually
About the Job
Veterans Covert Protection Group Operations Manager Pleasanton, CA | Full Time.
About VCPG:
Veterans Covert Protection Group is a California-licensed, veteran-owned private security firm. We provide covert protection services across five verticals: Corporate Security, Executive Protection, Residential Security, Security Consulting, and Private Event and Venue Security. We serve clients who require a high standard of discretion, professionalism, and operational discipline.
Position Summary:
The Operations Manager is the primary owner of staffing coverage and field performance across all assigned accounts. This role ensures every post is filled, every officer is where they need to be, and field operations run to standard every shift. The Operations Manager works directly with Scheduling and field leadership to close coverage gaps, respond to operational issues in real time, and maintain the service quality our clients expect.
Responsibilities:
- Own staffing coverage across all assigned accounts. No post goes unfilled without a documented resolution plan.
- Coordinate directly with the Scheduling department to anticipate and close coverage gaps before they become client issues.
- Supervise Field Managers, Field Supervisors, Site Supervisors, and Security Officers.
- Conduct routine and unannounced site inspections to verify post compliance, officer conduct, and service quality.
- Respond to field incidents, call-offs, and client escalations. This role is on call when operations require it.
- Hold field personnel accountable to attendance, performance, and conduct standards.
- Address disciplinary issues promptly and document all corrective actions.
- Assist Human Resources with hiring and onboarding to maintain adequate staffing pipelines.
- Maintain strong working relationships with client representatives at assigned sites.
- Monitor labor hours and overtime. Flag budget concerns to the Director of Operations before they compound.
- Review and approve incident reports. Ensure documentation meets company standards.
- Enforce BSIS regulations, post orders, and company policies across all field personnel.
- Prepare operational reports and maintain accurate site and personnel records.
- May involve working emergency shifts, including nights, weekends, and holidays.
Qualifications:
- Valid California Guard Card required.
- Minimum 3 to 5 years of security operations or management experience.
- Prior supervisory or field leadership experience required.
- Demonstrated experience managing staffing coverage across multiple sites.
- Strong working knowledge of California BSIS regulations.
- Proficient in Google Workspace and professional report writing.
Skills and Competencies:
- Ability to manage staffing demands in real time.
- Strong field presence and willingness to be on the ground when operations require it.
- Direct communication style with both field personnel and client representatives.
- Sound judgment under pressure.
- Organized, accountable, and detail oriented in documentation.
Reporting Structure:
- Reports directly to the President of Veterans Covert Protection Group.
- Supervises Field Managers, Field Supervisors, Site Supervisors, and Security Officers.
- Works closely with the Director of Operations, Scheduling Manager, Human Resources, and Compliance.
Compensation: $80,000 Annually.
How to Apply:
Submit your resume and a brief summary of your security management experience, including the number of sites and personnel you have overseen. Candidates who meet the minimum qualifications will be contacted for an initial screening.
Veterans Covert Protection Group is an equal opportunity employer. Veterans are strongly encouraged to apply.